rafiTerms of Use

When you open an account on rafi, you agree to our terms of use. These terms set out what we expect from you as a player, what you can expect from us as a platform operator, and how we handle disputes. We've written them in plain language so you understand your rights and responsibilities before you deposit funds or participate in any of our games—whether that's slot tournaments like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways, live-dealer tables, sportsbook markets, or esports offerings.

Our terms cover account opening, deposits and withdrawals, bonus conditions, game rules, and dispute resolution. We also explain how we protect your data, what happens if you breach our terms, and how we handle complaints. These terms apply to all rafi users, regardless of whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere.

We encourage you to read these terms carefully and contact our support team if you have questions. Our team operates in English during business hours and can clarify any section or help you understand your obligations before you begin.

Account opening and eligibility on rafi

To open an account on rafi, you must be at least 18 years old and legally permitted to use our services in your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use of rafi comply with your own jurisdiction's law.

When you register, you provide your email, name, and basic contact details. We ask for this information to set up your account and comply with local regulations. During your first withdrawal, we request identity verification documents—a valid ID and proof of address. Our verification team reviews these documents securely and deletes them after approval. We do not share your documents with third parties.

Deposits and payment methods on rafi

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed immediately and appear in your rafi account right away. You are responsible for ensuring that your payment method is legitimate and that you have the authority to use it. We do not accept deposits from third-party payment methods or stolen cards.

We reserve the right to refuse or cancel any deposit if we suspect fraud, money laundering, or breach of our terms. If a deposit is cancelled, we will refund the funds to your original payment method. Refunds may take several business days depending on your bank or payment provider.

Withdrawals and verification windows

You can withdraw funds from your rafi account at any time, subject to verification and processing windows. Withdrawals are processed during our standard business hours. We do not process withdrawals outside these hours, and all requests are subject to standard verification procedures. Once a withdrawal has been sent to your bank or payment provider, we cannot recall it—you'll need to work with your payment provider if the funds don't arrive.

We may delay or refuse a withdrawal if we suspect fraud, if your account is under investigation, or if you have breached our terms. We will notify you of any delay and explain the reason. Withdrawal times vary depending on your chosen payment method; bank transfers typically take longer than e-wallet methods.

Bonus terms and conditions

We occasionally offer bonuses or promotional credits to new or existing players. Any bonus is subject to specific terms—including wagering requirements, game restrictions, and expiration dates. We publish these terms clearly when we announce a bonus. Bonuses are not guaranteed and may be withdrawn or modified at our discretion.

You must use bonuses in accordance with our terms. We reserve the right to cancel a bonus, forfeit any winnings derived from it, or close your account if we detect bonus abuse, collusion, or fraud. Bonus abuse includes, but is not limited to, opening multiple accounts to claim multiple bonuses or using automated tools to exploit bonus terms.

Game rules and fair play on rafi

All games on rafi—slots, live-dealer tables, sportsbook markets, and esports—operate according to published rules. Slot games use certified random-number generators and are regularly audited by independent third parties. Live-dealer games are conducted by real dealers in real time. Sportsbook and esports outcomes are determined by actual match results, not by rafi.

We do not guarantee any outcome or return. Game results are determined by chance (slots), live dealer conduct (live casino), or real-world events (sportsbook and esports). You acknowledge that you may lose your entire deposit. We do not offer refunds based on game outcomes, and we do not reverse transactions because you are unhappy with a result.

Our rafi data protection and privacy

We protect your personal information using industry-standard encryption and secure databases. We collect your data only for account management, payment processing, regulatory compliance, and fraud prevention. We do not sell your data to third parties. Our privacy policy outlines exactly how we collect, use, and protect your information. You can request a copy of your personal data at any time by contacting our support team.

Dispute resolution and complaints

If you have a complaint about rafi, contact our support team in writing. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to our management team. We aim to resolve all disputes fairly and transparently.

If we cannot resolve your dispute internally, you may pursue legal remedies available in your jurisdiction. These terms are governed by the laws of the jurisdiction in which rafi operates. Any legal proceedings must be initiated within one year of the dispute arising.

Termination and account closure

We reserve the right to close your account or suspend your access if you breach our terms, engage in prohibited conduct, or if we suspect fraud or illegal activity. If we close your account, we will notify you and process any outstanding withdrawals. We may retain your data for regulatory compliance and fraud prevention purposes.

You can close your account at any time by contacting our support team. We will process your request and return any remaining balance to your registered payment method. Account closure is permanent, and we will not reopen closed accounts except in exceptional circumstances.

Jurisdiction and final terms

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of rafi comply with their own jurisdiction's law. We are not liable for any legal consequences arising from your use of rafi in a jurisdiction where it is prohibited.

These terms may be updated at any time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of rafi after changes are posted constitutes acceptance of the updated terms. If you do not agree with any changes, you may close your account.