rafiLegal Notice

We do not offer our services in jurisdictions where online wagering is prohibited. Our platform operates only in regions where local law permits gaming and sportsbook activities. Users are responsible for verifying that access and use of rafi comply with the laws of their own jurisdiction before opening an account or depositing funds.

This legal notice sets out the key terms governing rafi's operation, your eligibility to use our platform, and the jurisdictional boundaries within which we operate. We provide slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook markets covering Liga 1, Piala Indonesia, Piala AFF, and other tournaments, and esports offerings. All of these services are subject to local-law restrictions and your personal responsibility to verify compliance.

If you have questions about whether rafi's services are available in your location, or if you need clarification on any legal matter, contact our support team. We operate in English during standard business hours and can provide guidance on jurisdiction-specific questions.

Service availability and jurisdiction

rafi operates as an online gaming and sportsbook platform available only in jurisdictions where local law permits. We do not operate in jurisdictions where online wagering is prohibited by law. It is your responsibility to determine whether access to and use of rafi is legal in your jurisdiction before you open an account or deposit funds.

We serve players in supported regions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang, subject to local regulations. However, local availability does not guarantee that rafi is legal in your specific location. Laws vary by city, province, and region. You must verify compliance with your own jurisdiction's law before using our platform.

Account eligibility and age requirements

To open an account on rafi, you must be at least 18 years old and legally permitted to use our services in your jurisdiction. You represent and warrant that you meet these eligibility requirements when you register. We do not knowingly accept accounts from minors or from users in jurisdictions where our services are prohibited.

During account opening, we ask for basic information (email, name, contact details). During your first withdrawal, we request identity verification documents—a valid ID and proof of address. This verification process helps us comply with local regulations and prevent fraud. If we cannot verify your identity or if we determine that you are ineligible to use rafi, we will close your account and return any remaining balance to your registered payment method.

Payment methods and financial responsibility

We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). You are responsible for ensuring that any payment method you use is legitimate and that you have the authority to use it. We do not accept payments from stolen cards, third-party accounts, or any source that violates local law.

You are solely responsible for any financial consequences arising from your use of rafi. We do not guarantee any outcome, return, or profit. You may lose your entire deposit. We are not liable for losses incurred through game participation, market outcomes, or any other use of our platform.

Data protection and privacy

We protect your personal information using industry-standard encryption and secure databases. Our privacy policy outlines exactly how we collect, use, and protect your data. We do not sell your information to third parties. We retain your data only as long as necessary for account management, regulatory compliance, and fraud prevention.

You have the right to request a copy of your personal data at any time. Contact our support team to submit a data access request. We will respond within a reasonable timeframe and provide your information in a portable format if requested.

Prohibited conduct and account termination

We reserve the right to close your account or suspend your access if you engage in prohibited conduct. Prohibited conduct includes, but is not limited to: fraud, money laundering, illegal activity, opening multiple accounts to claim bonuses, using automated tools to exploit our platform, or breaching our terms of use.

If we close your account due to prohibited conduct, we will notify you and process any outstanding withdrawals. We may retain your data for regulatory compliance and fraud prevention purposes. Account closure is permanent, and we will not reopen closed accounts except in exceptional circumstances.

Limitation of liability

rafi is provided on an "as-is" basis. We do not warrant that our platform is error-free, uninterrupted, or free from viruses or malicious code. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of rafi, including loss of profits, loss of data, or business interruption.

Our total liability to you for any claim arising from your use of rafi is limited to the amount you have deposited on our platform. This limitation applies to all claims, whether based on contract, tort, negligence, or any other legal theory.

Dispute resolution and governing law

If you have a complaint about rafi, contact our support team in writing. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to our management team. We aim to resolve all disputes fairly and transparently.

These terms are governed by the laws of the jurisdiction in which rafi operates. Any legal proceedings must be initiated within one year of the dispute arising. If we cannot resolve your dispute internally, you may pursue legal remedies available in your jurisdiction.

Contact and support

If you have legal questions, need clarification on jurisdiction-specific matters, or wish to report a compliance concern, contact our support team. We operate in English during standard business hours and can provide guidance on legal and regulatory matters related to rafi.

Our support team can also help with account verification, payment method questions, withdrawal procedures, and general platform inquiries. We aim to respond to all inquiries within one business day. For urgent matters, use live chat if available, as it provides faster response times than email.

Final notice

This legal notice is subject to change at any time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of rafi after changes are posted constitutes acceptance of the updated notice. If you do not agree with any changes, you may close your account.

By using rafi, you acknowledge that you have read this legal notice, understand your obligations, and accept full responsibility for verifying that your access and use comply with your jurisdiction's law. Thank you for choosing rafi as your entertainment platform.