rafi Casino & Sportsbook Data Care

This page describes what we collect when you use rafi and how we keep that data protected. We take your privacy seriously and apply industry-standard encryption to all information you share with us—whether that's your email, identity documents, payment details, or account activity. Our data practices comply with local regulations in the jurisdictions where we operate.

When you open an account on rafi, you provide basic contact information. During your first withdrawal, we request identity verification documents (a valid ID and proof of address) to comply with anti-money-laundering and fraud-prevention rules. We store these documents securely and delete them once verification is complete. We also collect information about your account activity—games you play, deposits and withdrawals, support interactions—to run our platform and detect fraud.

We do not sell your personal data to third parties. We do not share your information with unrelated companies for marketing purposes. Our privacy practices apply equally to all users, whether you access rafi from Jakarta, Surabaya, Bandung, Medan, or Semarang. You can request a copy of your personal data at any time by contacting our support team.

What data we collect on rafi

We collect several types of information from you when you use rafi. First, we collect account registration data—your email, full name, date of birth, phone number, and residential address. We use this information to set up your account, verify your identity, and keep your account secure. Second, we collect payment information—the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, e-wallet), and details about each deposit and withdrawal. We use this to process transactions and comply with financial regulations.

Third, we collect identity verification documents during your first withdrawal—a valid ID photo and proof of address. We store these securely and delete them once we confirm your identity. Fourth, we collect information about your activity on rafi—which games you play, when you participate, your account balance, and any support tickets you open. We use this information to operate our platform, investigate fraud, and help you if you need account recovery.

Finally, we collect technical information—your device type, browser, IP address, and timestamps of your logins and transactions. We use this to prevent fraud, detect suspicious activity, and improve our platform's security. We do not track your location beyond what we can infer from your IP address.

How we use your data on rafi

We use your data for several core purposes. First, we use it to operate our platform—to set up your account, process deposits and withdrawals, let you play slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), access live-dealer tables, and join sportsbook markets covering Liga 1, Piala Indonesia, Piala AFF, and other tournaments. Second, we use it to verify your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in the jurisdictions where we operate.

Third, we use your data to prevent fraud and detect suspicious activity. We monitor for unusual login patterns, rapid withdrawals, or multiple accounts from the same person. Fourth, we use it to help you if you contact our support team—we pull your account history to answer questions about deposits, withdrawals, game rules, or account recovery. Fifth, we may use your data to communicate with you about service updates, maintenance windows, or policy changes. We do not use your email for marketing unless you explicitly opt in.

Data storage and third parties

We store your data in encrypted databases. Our servers may be located in jurisdictions outside your own. This means your data may be stored abroad and accessed by our technical team from multiple locations. We apply the same security standards everywhere. We do not share your personal information with third parties except where necessary to process payments or comply with law. Payment processors (like mobile banking, local payment, online payment) receive payment details to complete transactions. Our support ticketing system may log your communications. Banks and regulators may request information if we detect suspicious activity.

Your rights and data requests

You have the right to request a copy of all personal data we hold about you. Contact our support team with a clear request, and we will provide your data in a readable format within a reasonable timeframe. You can also request that we correct inaccurate information—for example, if your address has changed, we can update it in our system. You can request deletion of your data, though we may retain some information for regulatory compliance or fraud prevention.

Security and cookies on rafi

We protect your data using industry-standard encryption (TLS 1.2 or higher) for all data transfers between your device and our servers. We also use encryption at rest for all databases. Our team undergoes regular security training, and we conduct annual security audits by independent third parties. We have a data protection officer who oversees our privacy practices and responds to data requests.

We use cookies to keep you logged into your rafi account, store your language preference, and detect fraud. Essential cookies are necessary for the platform to function. Analytics cookies help us understand how players use rafi and where we can improve. You can disable non-essential cookies in your browser settings, though this may affect your experience.

Policy changes and contact

We may update this privacy policy to reflect changes in our practices or local regulations. If we make material changes—such as broadening the purposes for which we use your data or changing our data retention period—we will notify you by email and post a notice on our platform. Your continued use of rafi after such changes constitutes acceptance of the updated policy. If you do not agree with any changes, you can close your account.

If you have questions about our privacy practices or want to request a copy of your personal data, contact our support team in English during business hours. We aim to respond to all data requests within one business day. If you believe we have mishandled your personal information, you can file a complaint with our data protection officer or pursue remedies available in your jurisdiction.